Cancellation - Order Status in Processing
This cancellation apply to order which is still in processing status.
Only cancellation request made by contact us form will be accpted.
We do not accept any cancellation requests by other ways, i.e. by call and email.
A full refund will be issued within 7-10 workings from the payment gateway.

Cancellation - Packed or Dispatched
Once the goods are packed or dispatched, you may still cancel the order due to change of mind.
However an administration fee of EUR18 and a return shipping fee will be liable to you.
Such administration fee will be deducted from your refund.

Cancellation - Within 14 Days from the Good delivered
Once the goods are delivered, you may still cancel the order within 14 days you received it.
However an administration fee of EUR18 and a return shipping fee will be liable to you.
Such administration fee will be deducted from your refund.
You are responsbiled for return shipping cost to our specified address.
Return the Goods within 14 days from the day we acknowledge your request.

Return Goods must be fullfilled all conditions below:

  • Goods are purchased from our website.
  • Goods are returned a copy of your receipt/invoice.
  • You have not opened the package.
  • You have not used the product in any way.
  • Goods must be returned within 14 days from the day of your request approved.

Return of Faulty Item (Dead on Arrival)
You may return the goods within 7 days from the day of arrival because of manufacturer defact.
Accepted request will be advised with proper procedure of returning the goods to us.
You may request a full refund or replacement subject to below conditions:

  • Goods are purchased from our website.
  • Goods are returned with a copy of your receipt/invoice.
  • Goods are in brand new condition (with origianal packing and accessories)
  • Goods returned are confirmed to be faulty after our inspection.

If a full refund is requested, it will be issued within 7-10 workings from the payment gateway.